Frequently asked questions

If your vehicle is equipped with a factory-installed wired CarPlay system, then this product is compatible. This includes vehicles with both wired and wireless CarPlay connections. However, please note that this product is not compatible with vehicles that only have a wireless CarPlay connection.

You can check out for iPhone IOS system: Apple CarPlay List

For Android System: Android Auto List

We have a video to show you how to check if there's a CarPlay function, please click here: Click to check

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We have several products that may meet your needs, depending on your specific usage requirements.

1. For streaming video apps such as YouTube and Netflix, Our AI BOX support video and game playing in car , you can choose models of "CarPlay AI BOX" collection to meet your need: https://www.ottocast.com/collections/carplay-ai-box

2. If your family uses both Android phones and iPhones, you may be interested in our CarPlay/Android Auto 2-in-1 Adapter. It can convert Wired Android Auto or CarPlay into Wireless: https://www.ottocast.com/products/u2-x-pro

3. If you are only interested in a CarPlay function, you may want to consider our U2 Air product. It can convert Wired Android Auto into Wireless: https://www.ottocast.com/products/u2-air

4. If you are only interested in an Android Auto function, you may want to consider our Android Auto Wireless product. It can convert Wired Android Auto into Wireless: https://www.ottocast.com/products/android-auto-wireless

Please note that products with the same function may have different prices due to differences in chips and materials. If cost is a primary concern, you may want to consider the most cost-effective option. On the other hand, if you prioritize performance and appearance, you may want to consider a more expensive option.

No, it is not necessary to re-pair the adapter each time it is used. Once it has been properly set up, your phone will automatically connect to the adapter when your vehicle is started.

The adapter is equipped with both WiFi and Bluetooth hardware. It will connect to your phone via Bluetooth and send the WiFi credentials. Then the adapter will disconnect from the Bluetooth network and operate solely over WiFi.

Yes, this product is compatible with all iPhone models from the iPhone 6 (running iOS 10 or later) and above.

Yes, it is possible to connect multiple phones to the adapter. The adapter will automatically connect to the last paired phone if it is present in the vehicle. If the last paired phone is not available, you can manually connect to the other phone.

1. Enable the Bluetooth and WiFi networks on your phone.

2. Make sure your phone is not connected to any other WiFi or Bluetooth networks and remove any hands-free connections from your phone and car system settings.

3. Plug the adapter into the CarPlay USB port.

4. Wait for the interface to appear on the screen.

5. On your phone, go to the list of Bluetooth devices and select the one with a name starting with AUTO-xx.

6. When prompted, select "Pair" on your phone.

7. Once connected, select "Use CarPlay" when the notification appears.

1. Connect your phone to the adapter and wait until CarPlay appears on the screen.

2. Open your web browser and enter the address 192.168.1.101.

3. If an update is available, click on it to begin the update process.

4. Wait until the update progress bar reaches 100%.

5. Once the update is complete and CarPlay reappears on the screen, the update process is finished.

The average connection time for the adapter will vary depending on your phone and car, but it typically takes between 7-14 seconds to establish a connection.

In general, orders will be delivered within 10-15 business days. Please note that delivery times may vary depending on the shipping location and the location of the customer. Factors such as the time of year may also impact delivery times.

Yes, upon successfully placing an order, you will receive a confirmation number. If you do not receive a confirmation number within 24 hours of placing your order, please contact us for assistance.

Sure. We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.